Please, let us know beforehand your deadline. We ship orders using UPS services. The delivery time depends on the destination, but you can generally expect your order to arrive within 3-5 business days with standard shipping, 1-4 business days with Priority shipping, and 1-3 business days with Express shipping.

Yes, we use clear cellophane bags with a self-sealing tab. We don’t offer ribbons or custom bag colors at this time.

Two choices! Once you place the order: you can start a chat (round teal bubble at the bottom right corner) and add your file(s) with any request or specification; or attach the photos for your order to: lucysconfections@gmail.com

Each cookie is individually wrapped in self-sealing cellophane bags, and each layer of cookies is protected by bubble wrap to prevent breakage. Everything is then nestled in a decorative gift box.

Yes, this will result in an additional charge, but you can choose your preferred carrier.

Our turnaround time is generally 1 business day, so if you are planning ahead or in a rush, please let us know so we can accommodate your request and ship accordingly. Please note that for orders with more than 10 dozen cookies or 25 edible impressions, it is MANDATORY to place an order with at least 10 days in advance of the deadline. Use the chat bubble, email to lucysconfections@gmail.com or "add a note to seller" at checkout.

Cookies stay fresh up to 2 weeks after production. Each cookie comes individually wrapped in self-sealing cellophane bags.

Edible prints last 3 months in original packaging. Just avoid extreme temperatures when storing and avoid direct sunlight (to avoid color desaturation).

Our cookie kit contains shortbread cookies that will remain fresh for up to 2 weeks after delivery (18-20 days after baked). And the icing can be stored inside the ziplock bag for up to 3 months. We recommend storing the cookies in an airtight container at room temperature and keeping the icing in the fridge until ready to use. Happy decorating

Yes, we can deliver to multiple addresses. Delivery to different addresses can take between 2-5 business days. We can ship in bulk so quantity is not an issue, just send us a message and we can create a custom order for you and provide a template to fill in with the addresses. This way, you can easily provide us with the necessary information and we will take care of the rest. Please note that additional shipping fees will be applied for multiple addresses.

No, the icing is not spoiled. What you may be seeing is a normal separation between the sugary content and the food coloring. If you store the icing in the fridge for a while, you will need to let it get to room temperature before massaging the bag to decorate. As the icing warms up, the consistency will change. Now, you can start massaging the bag and you will know that it is ready when it has a uniform color. So don't worry, your icing is perfectly fine and ready to use.